Refund policy

Returns Policy

At Life and Comfort Co., we want our customers to be happy with their purchases. If you are not completely satisfied with your order, you may request a return subject to the terms and conditions below. please note returns are to be sent direct to the merchant supplier.

Return Period

Customers must contact us within 10 days of receiving their order to request a return. Returns requested after this period will not be accepted.

To be eligible for a return, items must:

- Be unused and in their original condition

- Be in the original packaging where applicable

- Include any accessories, manuals, or parts supplied with the product

Customers are responsible for ensuring items are returned safely and securely.

Non-Returnable Items

For health, safety, hygiene, and quality reasons, the following items cannot be returned:

- Personal hygiene products or items that come into direct contact with the body

- Perishable goods or items with a limited shelf life

- Customised, personalised, or made-to-order products

- Sale items or clearance products

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 10 days of receiving your order with:

- Your order number

- A description of the issue

- Clear photographs or video evidence where applicable

We will review the issue and work with you to provide an appropriate solution.

Return Shipping

Unless an item is faulty, damaged, or incorrect, customers are responsible for the cost of returning an item.

We recommend using a tracked delivery service, as Life and Comfort Co. cannot be held responsible for items lost during return shipping.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method. Please allow your payment provider time to complete the refund process.

Original shipping costs are non-refundable unless the item received was faulty, damaged, or incorrect.

Exchanges

We currently do not offer direct exchanges. If you require a different item, please return your original purchase (where eligible) and place a new order.

If you have any questions regarding returns, please contact our customer support team through the contact details provided on our website.

Life and Comfort Co. reserves the right to refuse returns that do not meet the conditions outlined in this policy.